Communication is key
You contacted ✅
You booked ✅
You paid ✅
You said goodbye until your event date ❌
Now, we totally understand that after taking the above steps it feels as if you’ve done everything correctly, and in the right order. This is true, yet there is one HUGE mistake! Even after the booking process is over, it is important to keep in constant contact with your vendors. Not only will this ensure that no details are left out on your event date, but it will also make you feel a lot more confident in the service you booked.
Here’s why communication is important —
Builds trust and respect
From the very first conversation, both parties should clearly lay down expectations and goals with regards to the desired services, and also what can be offered. This clarity and transparency will ensure that the relationship moves forwards with mutual trust, and little disconnect. It’s important that you really get to know the company to make sure that they are the correct fit for your event.
Once the terms have been discussed, make it official with a legal contract. This agreement will state all terms and conditions regarding services, delivery options, payment, quality, etc. This document will put an end to misunderstandings, and miscommunications. Normally the vendor will provide this, but if they don’t offer a written agreement, draw one up yourself or find a new vendor! NEVER EVER pay if you don’t have a contract that states the terms and conditions of services that are to be provided.
Up-to-date on service plan and progress
Double, triple, or even quadruple check the start times, date, spelling, etc. the week leading in to your event. Last minute changes can be tricky, and some vendors might not allow the option to do so. Provide your vendor with a day of contact, so that when the big date finally arrives, your vendor will have a quick check in and update before the services are rendered. This will help to ensure that everything was set-up/done as planned, and should allow for things to run smoothly.
By no means are we stating that daily contact is needed. In fact, that sounds a little crazy! Just remember, lack of communication in any relationship can lead to a break up… (yes even with your vendor)
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